01
How long will it take to receive my order?
Typically it takes 3-5 business days to receive your order. The delivery time depends on various factors, including your location, shipping method, and product availability. We strive to process and ship orders as quickly as possible, and estimated delivery times will be provided during the checkout process.
02
How to track my order?
Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can typically track your order on our website or through the designated shipping carrier's website. To track order only please login into your Shopify account. If you have placed an order as guest please check your email. If you still having issue please contact us at sales@ecopaack.com
03
I never got my order, what to do?
Please make sure you tracked your order from our Tracking page or send us an email at sales@ecopaack.com
04
How can I place an order?
To place an order, simply browse our website, select the desired products, and add them to your cart. Proceed to the checkout page, enter your shipping and payment information, and confirm your order.
05
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that order changes or cancellations may not be possible if the order has already been processed or shipped.
06
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, and other secure online payment gateways. The available options will be displayed during the checkout process.
07
Do you offer discounts or promotions?
We periodically offer discounts, promotions, and special offers. To stay updated on our latest deals, you can sign up for our newsletter or follow us on [insert social media platforms]. Additionally, check our website or promotional emails for any ongoing promotions or sales.
Still have questions? contact us.
Your satisfaction is important to us. If you have any questions about ordering, delivery, returns, or anything else, simply get in touch and we’ll assist you right away. We’re committed to providing a smooth and hassle-free shopping experience.
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